Unwire’s Mobility Platform is a Mobility as a Service (MaaS) solution for public transit agencies, cities, and their citizens.With our Mobility Platform, we want to make public transit an easy choice for the rider. To this end, we want to ensure that our app solution is available to as many of our customer’s riders as possible. To support this, we offer functionality which allows the easy adoption of new languages. 

Offering multiple languages to meet the local community’s needs ensures that the transit agency complies with Title VI of the Civil Rights Act of 1964. This law states that “no person in the United States shall, on the ground of race, colour, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

Under this law, many cities identify languages other than English spoken in their area and then identify key documents that need to be offered in these languages. This is known as a ‘Safe Harbour Threshold’, which is calculated by dividing the population estimate for a language group that “Speaks English less than very well” by the county’s total population. 

According to the US Census, there are 382 languages spoken in the US, with English and Spanish as the most widely spoken. Still, individual cities can be home to other significant non-English language-speaking communities. Hence, services such as transit need to be offered in different languages to be inclusive and meet the needs of more people.

Unwire’s app solution can feature multiple languages and detects the language of the device automatically. Our platform is currently configured to operate in English, Spanish, Vietnamese, Chinese, French, Russian, Gujarati, Korean, Hindi, Somali, and Arabic. For example, the Charlotte Area Transit System CATS-Pass app, powered by Unwire, launched with nine languages and later added Arabic as a tenth language.