At Unwire, our only focus is helping cities and agencies make public transit the easy choice for end-users, which means ensuring there are as few barriers to using an app as possible. 

We believe in the importance of keeping transit apps free to end-users. However, during the COVID 19 pandemic, it became even more apparent how vital equitable access to public transit information was, whether that was when public transit was running to important service and public health announcements. In addition, whilst many people were working from home when they could, many key workers, often on low incomes and without private vehicles, had to continue to use public transit to get to their workplaces. 

Our platform also allows agencies to fare cap to ensure that riders don’t ever pay more than they have to for their journeys.

Not only is our platform free to end-users, but at no time will users be shown paid advertising. Any alerts or announcements they will see through the app will come directly from the agency. Riders can also control their app use in terms of profile management, preferred agency, rider alerts, push notifications, favourited routes and destinations etc. Reliable data will come from agencies about disruptions to service and other changes that riders need to know. It is an agile and constantly evolving platform to ensure that it meets the users’ needs, both the agency and the end-users.

We have worked with DART for eight years developing and managing their GoPass app, which consistently has a rating of 4.8 in the app store and in 2019, it won the APTA 2019 Innovation Award. In addition, Unwire was recently acquired by ICM Mobility showing the value Unwire gives to the marketplace.

 So what will riders get for free if they use an app provided by Unwire via their local transit agency or city?

  • All trip planning capacity with no limits on departure times or routes within the supported area. 
  • Extensive future planning of trips as well as the purchase of relevant tickets.
  • Multiple agency agreements where possible to extend the route planning.
  • Real-time planning
  • Rider alerts to ensure riders are kept informed about any disruptions to the routes.
  • End-user customisation